VALUES

Our organizational structure has been built to ensure we offer the expertise, knowledge and understanding to address your specific operational challenges and requirements. Our successes are based upon the introduction of industry leading technologies and building of long-term relationships. Future operations will focus on the innovation of technologies and services required for continued development. We offer a portfolio designed to meet your specifications, giving sustainable value by delivering outstanding products and services to all our clients, this structure is designed to strengthen our business relationship with your company as we offer both onshore and offshore services to our clients globally. Providing solutions of every kind, from start to finish. Instruments South Africa maintains high accuracy master test equipment traceable to national and international standards in an environmentally controlled laboratory with qualified and experienced personnel, with well-defined procedures and processes in place to calibrate customers instrumentation that complies to national and international standards and manufactures specifications.

VISION

After celebrating almost two decades of success, we have extended our products and services internationally, equipped with advanced testing facilities capable of testing pressure, temperature, gas, level, oil in water monitoring, ballast water systems, gas systems and many more to meet our customers’ requirements. Our organizational structure has been built to ensure we offer the expertise, knowledge and understanding to address your specific operational challenges and requirements. Our successes are based upon the introduction of industry leading technologies and building of long-term relationships. Future operations will focus on the innovation of technologies and services required for continued development. We offer a portfolio designed to meet your specifications, giving sustainable value by delivering outstanding products and services to all our clients, this structure is designed to strengthen our business relationship with your company as we offer both onshore and offshore services to our clients globally. Providing solutions of every kind, from start to finish. Instruments South Africa maintains high accuracy master test equipment traceable to national and international standards in an environmentally controlled laboratory with qualified and experienced personnel, with well-defined procedures and processes in place to calibrate customers instrumentation that complies to national and international standards and manufactures specifications.

MISSION

We have established this Method Statement to be consistent with the purpose and context of our organization. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our management system.

Customer focus: As an organization we have made a commitment to understand our current and future customers’ needs; meet their requirements and strive to exceed their expectations.

Leadership: Our Top Management have committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.

Engagement of people: As an organization we recognise that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.

Process approach: As an organization we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.

Improvement: We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.

Evidence-based decision making: As an organization we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.

Relationship management: Instrument South Africa (Pty) Ltd recognises that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities. We have produced quality objectives which relate to this policy, and they can be found in document R03 Quality Objectives.